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Quality Management System in Construction

Quality Management

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Quality management system in construction is commonly referred to as QMS. QMS is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. 

The purpose of a quality management system is to ensure every time a process is performed, the same information, methods, skills and controls are used and applied in a consistent manner. If there are process issues or opportunities, this is then fed into the quality management system to ensure continuous improvement.

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Quality management system in construction Scope:

  • Normative reference.
  • Terms and co definitions.
  • Quality management system General requirements.
  • Management responsibility. 
  • Resource management.
  • Product realization. 
  • Measurement, Analysis and Improvement.
QMS Principles

1. Scope

1.1 General

This International Standard specifies requirements for a quality management system where an organization.

  • needs to demonstrate its ability to consistently provide a product that meets customer and applicable regulatory requirements, and
  • aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.

1.2 Application

  • All requirements of this International Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.
  • Where any requirement(s) of this International Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.
  • Where exclusions are made, claims of conformity to this International Standard are not acceptable unless these exclusions are limited to requirements within clause 7, and such exclusions do not affect the organization’s ability, or responsibility, to provide a product that meets customer and applicable regulatory requirements.

2. Normative Reference

The following normative document contains provisions that, through reference in this text, constitute provisions of this International Standard. For dated references, subsequent amendments to, or revisions of, any of these publications do not apply. However, parties to agreements based on this International Standard are encouraged to investigate the possibility of applying the most recent edition of the normative document indicated below. For undated references,  the latest edition of the normative document referred to applies to Members of ISO and IEC who maintain registers of currently valid International Standard.

3. Terms and conditions

For the purpose of this International Standard, the terms and definitions given in ISO 9000 apply.

The following terms, used in this edition of ISO 9001 to describe the supply chain, have been changed to reflect the vocabulary currently used.

Supplier —– >          organization  —–  >            customer

4. Quality management system

4.1 General Requirements

The organization shall establish document, implement and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of this International Standard.

The organization shall

  • Identify the processes needed for the quality management system and their application throughout the organization. 
  • Determine the sequence and interaction of these processes.
  • Determine criteria and methods needed to ensure that both the operation and control of those processes are effective,
  • and ensure the availability of resources and information necessary to support the operation and monitoring of these processes.
  • monitor, measure and analyse these processes, and
  • Implement action necessary to achieve planned results and continual improvement of these processes.

These processes shall be managed by the organization in accordance with the requirements of this International Standard.
Where an organization chooses to outsource any process that affects product conformity with requirements, the organization shall ensure control over such processes, Control of such outsourced processes shall be identified within the quality management system.

4.2 Documentation Requirements

4.2.1 General

The quality management system documentation shall include

  • Documented statements of a quality policy and quality objectives.
  • A quality manual
  • Documented  procedures required by this International Standard
  • documented needed by the organization to ensure the effective planning, operation and control of its processes, and
  • records required by this International Standard

4.2.2 Quality manual

  • The organization shall establish and maintain a quality manual that includes. 
  • The scope of the quality management system, including details of and justification for any exclusions 
  • The documented procedures established for the quality management system, or reference to them and,
  • A description of the interaction between the processes of the quality management system.

4.2.3 Control of Documents

Documents required by the quality management system shall be controlled. Records are a special type of document and shall be controlled according to the requirements given in.

4.2.4. A documented procedure shall be established to define the controls needed

  • to approve documents for adequacy prior to issue,
  • to review and update as necessary and re-approve documents,
  • to ensure that changes and the current revision status of documents are identified,
  • to ensure that relevant versions of applicable documents are available at points of use,
  • to ensure that documents remain legible and readily Identifiable,
  • to ensure that documents of external origin are identified and their distribution controlled, and
  • to prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are retained for any purpose.

4.2.5 Control of Records

Records shall be established and maintained to provide evidence of conformity to requirements and of the effective operation of the quality management system. Records shall remain legible, readily identifiable and retrievable. A documented procedure shall be established to define the controls needed for the identification, storage, protection retrieval, and retention time-end disposition of records.

5. Management Responsibility

5.1 Management commitment

Top management shall provide evidence of its commitment to the development and implementation of the quality management system and continually improving its effectiveness by:

  • communicating to the organization the Importance of meeting customers as well as statutory and regulatory requirements,
  • establishing the quality policy,
  • ensuring that quality objectives are established,
  • conducting management review, and
  • ensuring the availability of resources.

5.2 Customer Focus

Top management shall ensure that Customer requirements are determined and are met with the aim of enhancing customer satisfaction.

5.3 Quality Policy

Top management shall ensure that the quality policy 

  • is appropriate to the purpose of the organization
  • includes a commitment to comply with requirements and continually unapproved the effectiveness of the quality management system
  • provides a  framework for establishing and reviewing quality objectives,
  • is communicated and understood within the organization, and
  • is reviewed for continuing suitability.

Quality Management System in Construction helps achieve objectives and compliance of the construction industry. QMS ensures that construction projects are successfully completed and within the constraints given, such as, a specified period and at the minimum possible cost. Projects are expected to find a balance between cost, quality and time.

QMS is a vast topic that cannot be covered in one post. This is the first part of the Quality Management System in Construction. I will elaborate on the other aspects of this topic in my next post.

Please feel free to comment and give your valuable feedback. Ask if you have any queries or doubts on QMS..

See you in my next post..

Take care..

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